The IT Response Team efficiently refines repair management processes by improving productivity and cost containment while also automating tracking of goods through the entire repair process.
Providing real-time visibility of the repair cycle
Empowering management to base decisions on qualified repair center information
Improving accuracy of cost accounting
Increasing potential for product quality based on repeat repair information
Integration with the rest of the IT Response Team suite allows repair orders and report status queries to be initiated from customer contact centers, field service, field sales, and warehouses as well as the repair depot
- Support of in-house, vendor, and subcontractor repairs and exchanges
- RMAs issued for universal merchandise visibility through final disposition
- Status monitored through repair station flow for real-time visibility within support applications
- Real-time warranty tracking, tracing merchandise returned to service and/or exchanged
- Graphic repair data analysis and history logs
- Creates and processes repair orders (whether internal or third-party) in a seamless process for better database capture and workload balancing
- Tracks equipment through the repair chain, enabling enhanced spare parts inventory management and customer service (e.g. estimated time to completion)
- Captures billable time and materials automatically to speed service-to-cash cycles
- Full-loop repair history tracking facilitates enhanced compliance with contracts and industry standards
- Supports problem/repair statistical analysis to help identify engineering and sourcing issues
- Integration with the rest of the IT Response Team suite allows repair orders and report status queries to be initiated from customer contact centers, field service, field sales, and warehouses as well as the repair depot
Please contact us at email@example.com for your managed
support services prerequisite.
JUST A FEW WORDS FROM OUR CLIENTS
I love my experience with I.T Response Team!!!! They are very professional and work in a timely manner that had me very surprised. I love them and would recommend them to everybody. Next for me is checking out the new things they have to sell...
Very responsive and professional!
They completed project and gave me just what I was looking for. If I have needs in the future I will definitely use them!
I am very pleased with the website that was built for our rental company. Whitney and her team were very prompt in everything they do. I and very big on communication and they did that daily. I was very pleased to receive friendly service and a fast turnaround time. Our website is more then we hoped for. Thank you so much.
Very good experience overall. Quality work and very responsive. They really show they care about their customers!
Posted on thumbtack late Sunday evening. Had an immediate message and response from this company. They arrived at my house Monday morning. I had a dead motherboard and they completely agreed. They gave me my cost options we decided a new computer would be best.
It was a free consultation, but they told me everything l needed, l have been looking for weeks and never found anything till they hit me up. Thanks YALL!
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